The customer, a syncardia certified hospital, reported that the companion 2 driver's fill volumes were not coinciding with tee (transesophageal echocardiography) while supporting a patient.The customer also reported that the patient was subsequently switched to a backup driver and there was no reported adverse patient impact.
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The driver passed all sections of functional testing.Additionally, an extended observation run was performed on the driver and it performed as intended with no alarms or issues in relation to the fill volumes that would indicate a device malfunction.The customer did not report any data from the tee (transesophageal echocardiography) to be compared against the driver.The patient file review showed 11 instances of fill volume high alarms, however these are more a representation of the patient condition at the time of the alarms and not indicative of a device malfunction.The companion 2 driver system operator manual (c2-900005) has the following corrective action for left fill volume high alarms: verify driver settings are achieving full eject/partial fill conditions from driver displayed wave forms, assess patient conditions that may contribute to a left fill volume high alarm.If alarm persists, certified clinical staff may make adjustment to device.The driver performed as intended and there was no evidence of a device malfunction.This issue will continue to be monitored and trended as part of the customer experience process.Syncardia has completed its evaluation of this complaint and is closing this file.(b)(4) follow-up report 1.
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