On (b)(6) 2018 it was reported to midmark by a dealer technician that an x-ray unit (vetpro dc 2.0, 76" reach, w/two stud mount; serial number (b)(4)) separated from the wall in which it was secured.There were no injuries or contact with any person.The unit detached from the wall when the facility was closed and discovered in the morning by facility staff, as reported by the complainant.The unit mounting was visually inspected at the user facility by the technician and photographs were received by midmark technical services.The technician, after inspection of the mounting apparatus concluded that the bolts were not properly installed by the installation technician at the time of unit install.The lag bolts, provided by midmark, were installed into the wall and did not correctly connect with the stud causing the machine to not be securely attached to the wall.The original hardware provided with the x-ray system was observed to be present but the lag screws were mounted off-center on the stud or completely missed the stud.It is unknown if the installation manual was used at the time of initial installation.No further information was provided.
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