Part: 319.006; synthes lot: 7971080; supplier lot: na; release to warehouse date: april 08, 2015; manufactured by synthes (b)(4).No nonconformance reports (ncrs) were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Investigation flow: broken: device condition: visual inspection performed at customer quality observed broken needle on the returned depth gauge and a missing ball bearing on the slider body.The needle of the depth gauge is broken off right at the slider body.The ball bearing is missing and was not returned, the hole on the slide body is deformed.All remaining components of the depth gauge showed minimal signs of wear.This is consistent with the reported complaint condition.The device condition agree with the complaint description and the complaint was confirmed.The cause for this complaint condition cannot be definitely determined to be use error, misuse/abuse, non-compliance, or postoperative trauma.Dimensional analysis and document/specification review: relevant drawings for the returned device (both current revision and from the time of manufacture) were reviewed, and no design issues were noted.Final assembly needle dimensional inspection: needle shaft specification: ø 1.25 +0/- 0.05 mm ; needle measured dimensions: shaft ø: 1.25 mm; conforming.Dimensional inspection of the ball bearing and slider body hole cannot be performed due to the damage to the slider body and the missing ball bearing.While no definitive root cause could be determined, it is possible that any unintended excessive forces such as device being dropped during usage/handling could have contributed to complaint condition.The material used during production was reviewed, and the hardness value was confirmed to meet the specification with no relevant non-conformance noted.Conclusion: the overall complaint condition was confirmed; however, no product design issues or manufacturing discrepancies were identified during this investigation.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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