No lot number was provided.A review of the device history report (dhr) was unable to be performed.However, all dhrs are reviewed for accuracy prior to product release.In-process procedures are also in place to prevent nonconforming product in the manufacturing process.This ensures components and finished products meet all quality inspection standards.These controls include, but are not limited to: material verification/certification processes, dimensional specifications, statistical samplings, periodic audits, process inspections, machine maintenance/operation and personnel training and certification.No physical samples were provided for evaluation.However, photographic images of the sample were submitted with the complaint.The first image showed a 25ga magellan safety needle with a very thin piece of string flash extending from the gate of the safety shield and wrapping around the needle.This was not "glue" as referenced by the customer, but the condition was observed.The second image showed a 3ml syringe with partial and illegible print.The print issue was observed within the photograph.A root cause analysis could not identify a root cause for the poor print issue since the complaint file contains insufficient information.The customer provided a photo of the sample and the issue of string flash was identified.The most likely root cause was due to flash, which is stringy plastic material attached at the molded part's gate (the entrance to the mold cavity) forming when melted plastic resin remains at the injection gate as the two mold halves separate.An issue impact assessment was conducted for magellan.The biocompatibility testing report for the magellan safety needles revealed that the product demonstrated no evidence of cytotoxicity, the material has no evidence of potential sensitization, no evidence of hemolysis and no evidence of acute systemic toxicity.The biocompatibility testing report identified the potential harm as low risk.Based on the low risk associated with the issue, no additional corrective action will be taken at this time.The reported customer complaint is confirmed.The root cause for poor print was unable to be determined.No probable root cause could be identified.The most likely root cause of the secondary reported issue was determined to be flash, which is stringy plastic material attached at the molded part's gate (the entrance to the mold cavity) forming when melted plastic resin remains at the injection gate as the two mold halves separate.This complaint will be used for trending purposes.
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