The cf-250 device has two spike port components.The spike port component contains a septum membrane in the interior tube.The cf-250 is 100% leak tested during production.The returned bag was visually inspected; both spike port components of the bag contained spike components.The returned bag had an area of interest identified on one of the spike port components of the bag.Two observations were noted: a tear/hole was verified on one of the spike ports.The hole occurred in the side of the spike port tube, below the septum.A hole at this location would have been detected upon filling if it existed at that time (i.E.Before a spike would have been inserted into the spike port).The hole was reported after the bag had been frozen and thawed.Additionally, a hole in this location would likely be detected during production leak test if it existed at that time.The remnants of the spike port septum membrane were observed inside the bag.This observation is likely an indication of excessive force or incorrect user technique during the spiking process.The location and nature of the hole in the spike port component, along with the process step (after thawing and hanging the bag) when the leak was detected, suggests user excessive force or spiking technique likely contributed to the hole on the returned sample.
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