During laboratory analysis, the product surveillance technician (pst) observed inaccurate flow readings to be the result of a defective internal flowmeter.Per supplier evaluation, the unit was received with zero flow reading at zero flow.Erroneous absolute pressure was reading 19.87 pounds per square inch absolute (psia) at atmosphere (13.64 psia).Register inspection showed that the absolute pressure sensor signal has shifted from time of initial calibration, with sensor read counts shifting from value of 30355 to 38411.This shift accounts for erroneous pressure readings which accounts for error in flow.Increased pressure will increase standardized mass flow rate above actual.The solder joints were examined and deemed to be of good quality.The sensor was opened and manual pull test was conducted.All wire bonds on the differential pressure sensor passed the pull test, however, all the wire bonds on the absolute pressure sensor were loose and defective.The defective sensor was determined to be the cause of non-conformity.The product will be sent to service to be brought to manufacturer¿s specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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