A healthcare provider, calling on behalf of the customer, reported that the customer experienced an allergic reaction after a day of wearing an adc freestyle libre sensor, although the caller noted that the customer has used the freestyle libre system for more than 2 years.Customer experienced symptoms described as severe swelling and abscess.Customer had contact with a dermatologist who prescribed an unspecified "strong" antibiotic therapy and skin tac (barrier wipe) for treatment.There was no report of death or permanent injury associated with this event.
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A healthcare provider, calling on behalf of the customer, reported that the customer experienced an allergic reaction after a day of wearing an adc freestyle libre sensor, although the caller noted that the customer has used the freestyle libre system for more than 2 years.Customer experienced symptoms described as severe swelling and abscess.Customer had contact with a dermatologist who prescribed an unspecified "strong" antibiotic therapy and skin tac (barrier wipe) for treatment.There was no report of death or permanent injury associated with this event.
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No product was returned, and a valid serial number has not been provided.An extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.The dhrs (device history review) for all libre sensors and libre sensor kits were reviewed within expiration at the time of the complaint, and the dhr review showed no there were no deviations from the validated manufacturing process and no issues identified that could have led to the complaint.Dose audit reports were reviewed and demonstrated the continued effectiveness of the established sterilization process for libre sensor kits.Environmental monitoring reports were reviewed, including bioburden and endotoxin testing, and demonstrated that all monitoring processes continue to meet adc minimum requirements for product quality.Clinical data was reviewed, representative of product available in the field, and confirmed that libre sensors continue to be safe, effective, and perform as intended in the field.A tripped trend review was performed for the reported complaint and libre sensors, the investigation showed no anomalies or non-conformances that could lead to the complaint.If the product is returned, the case will be re-opened and a physical investigation will be performed.
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