The customer reported complaint was not confirmed during archive review and initial functional testing.The battery is working as intended for use.No physical damage and four green leds were illuminated when the status button was pressed during visual inspection.During functional testing, the battery was tested by inserting into a good known reference autopulse multi-chemistry charger (mcc) and was able to successfully charge with the battery illuminating four green leds on the battery status indicating that the battery is fully charged.The battery was tested with known good autopulse platform using the large rtf, performing compressions to specification and passing the functional test without any errors.The battery archive was downloaded and reviewed.The customer let the battery stay in the autopulse platform multiple times for an extended period of time which causes the battery to deplete down to a low voltage.In addition, the archive data show the battery was pulled out from the charger during the conditioning cycle.The autopulse power system user guide states that "a test-cycle can take up to 10 hours.Never interrupt a test-cycle by removing the battery from the charger.A battery that initially fails a test-cycle will automatically undergo additional test-cycles.Up to three test-cycles may be performed until the battery is considered to have failed (red led).".
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