It was reported that during a replacement surgery a packaged generator could not be interrogated.The following troubleshooting steps were taken but were unsuccessful: tablet was connected to wand via back up cable, tablet was turned off and on, a hard reset was performed on the tablet, a different programming system was attempted.A backup generator was used, and the programming system was able to successfully interrogate other packaged generators.It was noted that the packaged generator was stored in the same location as other generators that were able to be interrogated successfully.Attempts were to interrogate the generator were performed off-site, but were also unsuccessful.Device history records were reviewed for the generator and showed that the device passed all quality inspections prior to distribution.The suspect product was received by the manufacturer, but analysis on the device has not been completed to date.No further relevant information has been received to date.
|
Further investigation determined that the event was related to a microcontroller manufacturer-related defect that resulted in a lock-up of the microcontroller, which leads to a loss of generator function and communication until a device reset is performed.This potential event could be exacerbated by cold operating temperatures or a high frequency of transitions from low power mode to active mode, among other factors.No further relevant information has been received to date.
|