A medic was unloading the cot with a patient from the ambulance.It was reported that the medic did not ensure that the safety bar was engaged in the safety hook, and the safety bar missed the safety hook, which caused the cot to drop to the ground.The medic attempted to support the load of the cot and tore his shoulder, which later required surgery.It was reported that there was no report of injury to the patient.The user facility stated that this cot dropped as the result of use error, but did not want retraining at this time and required no further assistance.
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