The customer reported possible lot numbers 800865 and 805037.The device history records were reviewed and indicated that the products were released accomplishing all quality standards.A review of maintenance records (both corrective and preventive) and calibration records were reviewed and there were no issues.All scheduled maintenance and calibration activities were completed.There were no related process or material changes related to the reported condition for this product.Process monitoring data for the lots was reviewed and there were no issues.A review of the machine setup was conducted and there were no issues.The jars used to pack the product were reviewed and no particulate or flash was seen.Samples were not received for the investigation; however, there was one photo returned with this complaint.A review of the photo and lab report were completed.Based on the photo and lab report the particulate appears to have been generated from the plastic jar.The reported condition is confirmed.The most likely root cause of the particulate is that it came from the top of the jar.Prior to a lot¿s release, the lot must be deemed acceptable by passing inspections that are based on a valid sampling plan.Inspectors routinely examine a statistical sample both physically and visually.Specifically, product is checked for foreign material during the production and packaging processes.The lot met all defined acceptance requirements and was released.A note was added to the formula sheet to check the jar for contamination and flash.A note to the formula sheet to check the jar for contamination and flash.This information will be utilized for trending purposes to determine the need for additional corrective actions.
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