Getinge usa sales, llc (importer) is submitting this report on behalf of maquet critical care ab (manufacturer).Ref.Exemption #:(b)(4).Getinge usa sales, llc (b)(4).Contact peron: (b)(6).The investigation regarding the reported complaint has been finalized.The unit was investigated by our field service engineer (fse).The investigation concluded that the panel led indicator was not light.The dc/dc pc(printed circuit) board was replaced and returned for investigation.The visual inspection of the replaced and returned dc/dc board revealed a physical damage.Two of the pins on the panel connector had been broken off and were missing.The power to the panel comes via the device dc/dc board.Our review of the device logs confirms the same failure, alarms regarding user interface communication error, and on/off switch error can be verified.The failure is a communication failure to the device panel only, it will not affect ongoing ventilation.If the failure is detected by system start-up, the screen will not light up and ventilation cannot be started.The conclusion is that the device was used outside it's expected usage, in relation to the broken/missing pins.
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