A device history review was conducted for lot number 8068922.Our records show the reported lot was manufactured in 05/20/2017; it was determined that this is the only instance of this issue occurring in this batch of connecta.According to the sampling plan applied for product performance, this lot was accepted and released without defects being noted during the final assembly or visual inspections.A photo was submitted for evaluation, but it was not able to assist our engineers in determining the root cause for this event or its relation to the manufacturing process.Bd was not able to duplicate or confirm the customer¿s indicated failure mode, because the sample showed in the picture as broken, is not part of the part number of bd nogales site.Customer reported broken issues; however, only photo was available and not physical sample for evaluation which is essential to perform a better investigation.Quality records have been consulted for tracking and trending purposes and no issues like this are detected which means pretty low occurrence.Process (b)(4) and process (b)(4) were reviewed and there are proper controls in place to detect product malfunctions.
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