The customer's reported complaint of the autopulse platform (sn (b)(4)) was confirmed in the archive review but not during the initial functional testing.There were no device deficiencies found during the evaluation of the platform, which could have caused or contributed to the reported event.Upon visual inspection, observed cracked front enclosure on the platform, unrelated to the reported complaint.The enclosure needs to be replaced to remedy this issue.The platform passed initial functional testing and run-in test using the 95% patient test fixture (lrtf) without any fault or error.Review of the archive data shows (ua) 41 (patient surface temperature sensor malfunction) error message occurred on the reported event date ((b)(6) 2018).Additionally, as a precautionary measure, the temperature sensor cable was replaced to avoid future ua 41 reoccurrence.Following the service, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The brake gap inspection was performed and verified the brake gap was within the specification.Load cell characterization test was performed and confirmed both cell modules are functioning within the specification.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial number (b)(4).
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