The report of the autopulse platform (sn (b)(4)) not performing continuous compression was not confirmed during functional testing and archive data review.During functional testing the platform was tested using a good known autopulse li-ion battery with a large resuscitation test fixture and operated with continuous compression without error.Data archive review was not able to verify customer complaint; the platform was last used on (b)(6) 2015.As part of routine service during testing, the platform was found to have a hole on the load plate cover and the drive shaft was exhibiting binding and resistance.The load characterization check identified defective load cells.These observations were not related to the reported event.After replacement of the load cells, load plate cover and the deburring the clutch, the platform was functionally tested and operated as intended.The platform passed all testing specifications with no further issue observed.The autopulse platform is a reusable device and was manufactured on 03/13/2008.The platform is 10 years old and has not seen a regular preventive maintenance.Historical complaints were reviewed for service information related to the reported complaint and there was no similar history of related complaints reported for autopulse with serial number (b)(4).
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