The hill-rom technical support representative performed troubleshooting over the phone with the account, asking the account to isolate the patient hand pendent.Per the hill-rom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Head section motor: examine the motor for the presence and tightness of the attachment hardware.Replace as necessary.Fully raise and lower the head section.Make sure there is no friction or abnormal noises and no audible overload indication can be heard during the movement.Replace in the event of a malfunction.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.Hill-rom technical support contacted the account two additional times trying to obtain the resolution for this alleged issue.The account confirmed they repaired the bed, but they were unable to identify what action was taken to resolve the alleged issue.Based on this information, no further action is required.
|