Catalog Number 031-33J |
Device Problem
Connection Problem (2900)
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Patient Problem
No Patient Involvement (2645)
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Event Date 12/06/2018 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).The device involved has not been received for evaluation by the manufacturer at the time of this report.The device history record (dhr) of batch number 74j1701929 has been reviewed.No issues or discrepancies were found which could potentially relate to this complaint.Dhr shows that the product was assembled and inspected according to our specifications.Customer complaint cannot be confirmed.Root cause cannot be determined.No corrective actions can be assigned.If the sample becomes available this report will be updated with the evaluation results.
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Event Description
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Customer complaint alleges the connection between the adaptor and the flow meter was unstable.A new device was obtained for use.No patient involvement was reported.
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Manufacturer Narrative
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(b)(4).The sample was returned for evaluation.A visual exam was performed and signs of use were observed.No other issues were found.During the setup of the oxygen entrainment test it was observed that the assembly of the nut adaptor and the upper body component was unstable.The sample failed the testing due to this condition.After the testing was finished, the nut adaptor was carefully disassembled from the upper body and it was visually inspected.During the visual inspection it was found there was wear on the internal tabs.Based on the investigation performed, the reported complaint was confirmed.Although the condition was observed on the sample provided, there is not sufficient evidence to assure that this issue was originated during the manufacturing assembly or molding process.The wear on the internal tabs of the adaptor is most likely caused by the end user during the connection of the adaptor into the flowmeter that causes an unstable connection issue.
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Event Description
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Customer complaint alleges the connection between the adaptor and the flowmeter was unstable.A new device was obtained for use.No patient involvement was reported.
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Search Alerts/Recalls
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