(b)(4).On 2018-nov-22 arjo was notified about a complaint involving enterprise 5000x bed.Following the information reported during up/down movement of the bed the radius arm detached from bed's frame causing bed's collapse.There was no patient lying on the bed at that time.There was no injury nor other medical consequences reported.Upon bed evaluation conducted by arjo technician it was confirmed that although the malfunction occurred, the c-clip securing radius arm was still in place.The visual inspection revealed that there was no distortion visible in the middle section of the bed, however the urine rail was bent indicating the device was raised/lowered against some obstacle.No signs of misuse on area of radius arm were noted.The technician repaired the device and left in facility in working order.The device was manufactured in aug 2016, there was no issue with radius arm detected within over last 2 years.The device history record has been reviewed for enterprise 5000x bed (serial number: (b)(4)) and no anomaly was found that would affect bed's stability.It is also worth noting that the enterprise 5000x bed has been designed, produced and certified to meet the requirements of standard iec 60601-2-52.This confirms that the beds are stable devices while used accordingly to product instruction for use.The post market surveillance data analysis allowed us to establish that radius arm while correctly assembled may detach only while subjected to some external forces.Summarizing, the findings made during the device did not allow us to establish the exact cause of the malfunction occurrence.Although there were no injuries reported, the complaint was decided to be reportable due to the allegation of the radius arm and bed's collapse.The radius arm detached from bed's frame and from that perspective, the enterprise 5000x bed did not meet its manufacturer's specification.
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