Medivators field service engineer (fse) reported that while on site at the facility, it was identified they were not following appropriate endoscope manual cleaning and reprocessing processes which could potentially result in endoscopes used in patient procedures not being adequately high-level disinfected.The fse was onsite for a preventative maintenance service on their dsd-201 automated endoscope reprocessor (aer).The aer was verified to be operating according to specification.However, the fse reported that the facility was not using the channel separators when reprocessing endoscopes in their aer.The fse informed them that they should be using the channel separators when reprocessing in their aer, as required per the instructions for use.The facility reported to the fse that their scope buddy endoscope flushing aid was plugging.When observing their processes, the fse identified that the facility was not using the scope buddy as it was intended to be used, causing the plugging.Instead of flushing the endoscopes with water, the facility is attaching the water input to the endoscope and suctioning.The fse informed them of the appropriate use of the scope buddy in accordance with the instructions for use.There have been no reports of patient adverse events as a result of the facility's endoscope manual cleaning and reprocessing processes.This complaint will continue to be monitored in the medivators complaint handling system.
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