The hill-rom technical support representative performed troubleshooting over the phone with the account, asking the account to isolate the side rails.Per the hill-rom service manual the advanta bed requires an effective maintenance program.Preventative maintenance will minimize downtime due to excessive wear.Run the bed to the full upper and lower limits to ensure proper function of both head and foot hilow drive limit switches.A search of the hill-rom maintenance records did not show hill-rom performed any preventative maintenance on this bed.It is unknown if the facility performs preventative maintenance on their beds.The account replaced the right caregiver switch assembly to resolve the issue.Based on this information, no further action is required.
|