Corrected data: device evaluation: the complainant did not return the complaint device to the manufacturer for investigation.However, a set of photos provided from the customer confirmed there was a foreign matter particle in the unopened packaging, towards the distal end.This confirms that the device was not packaged to specification.Investigation: a document-based investigation reviewed the following: complaint history, device history record, instructions for use, and quality control specifications.A review of the device history record of the finished product shows no nonconforming events that could contribute to this failure mode.A complaint history search revealed that there were no other reported complaints for this lot number.¿how supplied: supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred.¿ conclusion: based on the information provided, examination of the device photos, and the results of our investigation, the root cause was determined as cause traced to manufacturing (quality control deficiency).Per the [quality engineering] risk assessment, no further action is required.Appropriate measures were initiated to address this failure mode.As a result, there are new gowning procedures in place that should prevent this failure.The appropriate personnel will be notified and we will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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