The device was returned to the manufacturer for evaluation.An investigation of the device inspection records was conducted by the manufacturer.There were no deviations or non-conformances during the inspection process.Three (3) were received for evaluation.A visual inspection of one cable found damaged glass at the end of the cable.No physical damage or defect was found the other two (2) cables.Functional testing of two (2) cables found that the light output was very low and the two (2) "cable" were burning up.However, one cable was functioning properly without any defect or burning up when tested.The reported complaint is confirmed; one cable has broken/damaged glass and two cables were burning up and the light output was low.The dhr showed no manufacturing, workmanship, or material deficiency has been identified.The underlying root cause for the reported event is unknown.Device identifier (b)(4).
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