We have not received the device for evaluation since the device is still at the hospital.Hence, we could not conclusively determine the root cause of the defect.On 12/07/2018, our sales rep.Reported to us that the connector on this control unit was pushed into its housing.So, the surgeon could not connect the handpiece cable into the connector.He then used another control unit that they have in stock to complete the phlebectomy procedure.There has been no serious injury (section 2.13) nor would the malfunction result in a death or serious injury if it was to reoccur since the control unit could not be used for the procedure.However, we have decided to report the incident since our evaluation was based on the reported defect from our sales rep.And the user at the hospital rather than our hands-on evaluation with this defective device itself.
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