The reported event was confirmed through functional testing and archive data review of the autopulse platform (sn (b)(4)).The root cause is due to the damaged temperature sensor cables.Upon visual inspection, observed damage on the front enclosure of the autopulse platform, unrelated to the customer reported complaint.The front enclosure replacement required to remedy this issue.Unable to perform initial functional testing due to ua41 (patient surface temperature sensor malfunction) error message.Archive data review showed multiple occurrence of ua41 error message on the customer reported event date ((b)(6) 2018).The root cause for the issue is due to the damaged temperature sensor cables.The temperature sensor cables replacement required to remedy this issue.The platform failed brake gap inspection test due to the defective drive train motor, unrelated to the reported complaint.The drive train motor replacement required to remedy the issue.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint reported for autopulse platform with serial number (b)(4).
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