We have received the complaint device for evaluation.However, we were unable to replicate the reported defect during our evaluation.The housing and power cord of the handpiece were visually inspected and were found to be acceptable.The indicator light in the control unit flashed steady green indicating the handpiece was functional.The device was found to be operating properly on all speeds and settings.Upon disassembly of the core tube, we did not observe any moisture inside the core tube.The seal housing appeared to be very clean and was unlikely to have been used in any procedure.Device was not used for the procedure.Procedure was completed using another handpiece that they have in stock.
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