Model Number 10094135 |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 12/27/2018 |
Event Type
malfunction
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Manufacturer Narrative
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Exemption number e2017017.(b)(4).Siemens is conducting a thorough investigation of the reported events.As this event is under investigation, a root cause has not yet been determined.A supplement report will be filed upon completion of the investigation.(b)(4).
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Event Description
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It was reported to siemens that a malfunction occurred while operating the artis zee floor system.During an interventional procedure, the user reported that no communication message was displayed and no x-ray or system movements were possible.The patient was safely removed from the system and transferred to an alternate system where the procedure was completed.We are unaware of any impact to the state of health of the patient involved.
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Manufacturer Narrative
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Siemens has completed an investigation of the reported event.The root cause was determined to be a defective component.The log file analysis shows that the image system lost the communication to the real time controller (rtc), which could not be reestablished even with a reboot.As a result, the release of x-ray as well as system movement became unavailable.Upon investigation, the customer service engineer found the rtc completely off.After its replacement the system recovered.The detailed investigation of the returned rtc showed a defective power supply.A systematic error was not detected.Due to the defective power supply the real time controller (rtc) has been exchanged by the local service organization.The manufacturer is not considering further actions resulting from this event as no systematic error has been recognized.
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Search Alerts/Recalls
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