(b)(4).Batch # r94a3e.Additional information was requested, and the following was obtained: please clarify: did not feed properly.Did the clip slowly feed into the jaws of the device? no further information is available.Did the clips not feed into the jaws? yes.Did multiple clips feed into the jaws of the device? no further information is available.Did the clips feed sideways into the jaws of the device? no further information is available.Device analysis: the analysis results found that the er420 device was returned with no damage in the external components and with a clip in the jaws; the clip was removed in order to inspect the jaws and they were found with no damage.In an attempt to replicate the reported incident, the device was tested for functionality.During the analysis, the device was cycled and it fed, retained and formed the remaining 10 clips as intended.In order to evaluate the condition of the internal components of the device, it was disassembled.Upon disassembling, no anomalies were found.As the device was found to be fully functional, it could not be determined what may have caused the reported incident.No conclusion could be reached as to what may have caused the reported incident.The reported complaint could not be confirmed.The batch history record was reviewed and no defects, ncr¿s or protocols related to the complaint, were found during the manufacturing process.
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