(b)(4).The distributor field service engineer (fse) instructed the customer to replace the filter.Quality controls and samples were run, which passed.No further action was required.A 13 month complaint history review and service history review for similar complaints was performed for the serial number (b)(4) from 17nov2017 through 17dec2018.There were no similar complaints identified during the search period.The g8 operator's manual under chapter 1- introduction & applications & chapter 6, troubleshooting states the following: general error messages: when consulting with technical support about a problem, please note the error message and error number.In addition, if you follow the suggested solutions in this section and are still unable to resolve the error, or if you encounter an error message that is not noted, contact technical support.With these errors, the assay stops and the analyzer immediately enters stand-by state.102 pres limit over: the pump pressure has risen abnormally and has caused the shutdown circuit to be activated.Turn the main power switch off and remove the cause of the pressure increase.Refer to 100 pressure high.150 grad sensor error: the grad sensor on the pump has malfunctioned.The operator is instructed to check the grad sensor.The most probable cause of the reported event was due to a worn filter.
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