No product has been returned and a valid serial number has not been provided.Extended investigation has been performed for the reported complaint and there was no indication that the product did not meet specification.The reported complaint does not pertain to the freestyle libre reader.Therefore no further investigation into the reader is required.Dhrs (device history review) for all fs libre sensors within expiration at the time of complaint were reviewed, and the dhr review showed no there were no deviations from the validated manufacturing process and no issues identified that could have led to the complaint. clinical data was reviewed for the fs libre sensors, and confirmed that fs libre sensors continue to be safe, effective, and perform as intended in the field. stability data for fs libre sensors was reviewed and showed no anomalies or non-conformances that could lead to the complaint. a tripped trend review was completed for the reported complaint and fs libre sensors, no tripped trends were observed. if the product is returned, the case will be re-opened and a physical investigation will be performed.
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