A review of the device history record, manufacturing instructions, quality control, complaint history, documentation, and instructions for use of the device was conducted during the investigation.The complaint device was not returned; therefore, no physical examinations could be performed.However, a photo of the complaint device was provided, which confirms separation at the hub of the device.In addition, a document-based investigation evaluation was performed.A review of the device history record shows no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.A review of the manufacturing instructions and quality control was performed.Based on this evaluation, there is no evidence to suggest a gap in the manufacturing process.Furthermore, instructions for use (ifu) are provided with this device.The ifu states that "upon removal from package, inspect the product to ensure no damage has occurred." based on the information provided, review of the provided photo, and the results of our investigation, it has been concluded that the complaint device was manufactured out of specification.Retraining of device assemblers and quality control inspectors has been completed.We will continue our monitoring of similar complaints and have notified the appropriate personnel of this event.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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