As reported, during deployment for patient use, the autopulse platform (sn# (b)(4)) displayed user advisory - ua07 (discrepancy between load 1 and load 2 too large) error message.The user was unable to clear the error message.No known impact or consequence to patient information was available.
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The reported event of "the autopulse platform (sn (b)(4) displayed "ua07 (discrepancy between load1 and load2 too large) error message" was confirmed through functional testing and archive data review.The root cause was due to the defective load cell module 1.Upon visual inspection, observed cracked top cover, unrelated to the reported event.The top cover was replaced to remedy the issue.The physical damage appear to have been caused by user damage.The autopulse platform failed initial functional testing due to ua07 (discrepancy between load1 and load2 too large) error message.The archive data review showed occurrence of ua07 (discrepancy between load1 and load2 too large) error message on the customer reported event date.The load sensing system has detected a weight/load imbalance between the two load cells, checked during power-on-self-test.Load cell characterization test indicated load cell module 1 was over reported.The load cell 1 was replaced to remedy the issue.Following service, the autopulse platform passed final functional test without any fault or error.Load cell characterization test was performed and confirmed both cell modules are functioning within the specification.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaints reported for autopulse sn (b)(4).
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