Our client rents out enuresis alarms to parents for the treatment of primary nocturnal enuresis.These alarms are purchased from the manufacturer and rented to patients.The duration is usually 3-6 months.We purchased our first malem bedwetting alarm from the manufacturer in (b)(4) and rented to a patient.Device operation involves inserting batteries and sensor, in that order.Patient complained that within 45 minutes of inserting sensor, the alarm was extremely hot , making it unusable.The patient changed batteries and replaced sensor, however that did not resolve the problem.Each time , on changing the batteries, the device would appear to cool down, but when sensor was inserted, would start reheating itself.The patient suffered burns around neck where the device was connected.Device has problem as use is not complicated.Device is getting too hot for normal use.
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