If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Neither the fault reported by the customer could be verified nor another fault was found.The following activities were performed unit cleaned, 1hr.- output power test completed, unit calibrated newly, by built-in-test (bite) indicated fault codes analysed, functional test performed, electrical safety test acc.To iec 60601-1 completed, functional test acc.To test procedure completed, and safety test checklist enclosed.A review into the depuy synthes mitek complaints system revealed no other complaints for this device's serial number.At this point in time, no corrective action is required and no further action is warranted.A device history record review has been conducted to determine if there were any internal processing issues which would have contributed to the nature of the product complaint.Our results indicate that this batch of product was processed without incident; therefore, there is no evidence of manufacturing anomalies on the paperwork reviewed.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).This report is being filed from the etq complaint management system as required under mitek's corrective and preventative actions (capa) to file usa fda mdr missed malfunctions.
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