The reported event of the autopulse platform (sn (b)(4) displayed ua41 (patient temperature sensor failure) error message was confirmed during functional testing and based on the archive data review.The root cause for the ua41 error message was due to the defective patient temperature sensor.The reported complaint of the damaged short black cover was confirmed during visual inspection.The root cause of the physical damage was determined to be user handling.Upon visual inspection, noticed sticky clutch plate, unrelated to the customer reported event.The clutch plate was deburred to remedy the issue.The platform failed initial functional testing due to ua41 (patient temperature sensor failure) error message displayed upon powering on.The archive data review showed occurrence of ua41 error message on the customer reported event date.The patient temperature sensor was replaced to remedy the issue.The autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.Following service, the autopulse platform passed final functional test without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with serial number (b)(4).
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