The reported complaint of a fully charged autopulse li-ion battery (serial # (b)(4) did not power on the autopulse platform was confirmed.The returned battery failed charging in a known good multi chemistry charger.Four green lights were lit after the charge attempt.The battery was also tested in a known good autopulse platform and failed to power up the autopulse.No physical damage on the returned battery was observed during visual inspection.The battery archive was downloaded and reviewed.Based on the archive, the returned battery recorded several improper charging and maintenances.The returned battery was being pulled out from the charger during the conditioning cycle or before a complete charge.Early discharged resulted minimum operating voltage of the battery and caused cell under-voltage.In addition, the battery was left remained in the autopulse platform for about 10-12 days on multiple occasions in which resulted to depleted cells and caused bad cells conditioning.Autopulse power system user guide states: "after every use, at the beginning of a shift, or at least once every 24 hours, the battery in the autopulse should be replaced with a fully charged battery." the investigation findings revealed that the probable cause of the reported issue was due to low level voltage and/or bad cells condition which was likely resulted from improper battery management.The returned battery is non-operational and will be scrapped.
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