Reporter is synthes sales consultant.Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Without a lot number the device history records review could not be completed.Product was not returned.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, the two (2) rod introduction pliers for dual-opening would not engage to hold the unknown collars when trying to load the instrument before starting a case.The collar kept falling off the persuader after trying to load it.The two technicians tried hard multiple times with multiple collars and were not successful in loading any collars to either of the persuaders.There was no patient involvement since it was discovered before starting the case.Concomitant medical products reported: unknown collars (part#: unknown, lot#: unknown, quantity#: unknown).This report is for one (1) rod introduction pliers for dual-opening impl.This is report 2 of 2 for (b)(4).
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