Initially, the endo stitch device did load correctly.The suture was off, so it only loaded on one side.We fixed this and loaded it correctly, but then the device would not toggle.The green handles to toggle felt more stiff than usual.Also, the spikes on the end of the tips of the device were only partially retracting and not every time it toggled.A new device was opened to complete procedure.Per hospital, the manufacturer provided return tracking number and shipping container after numerous reminder calls.
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