Siemens has completed an investigation of the reported event.The root cause could not be determined as the affected component was not returned for evaluation.The customer service engineer (cse) was contacted due to a fluid leak on the system.When the cse arrived, he slipped on a puddle of water, fell down and slightly injured his hand.Later, the involved cse found the x-ray tube cooling unit defective.An extensive investigation could not be performed as the cooling unit was not returned for a detail investigation.Therefore, the exact circumstances at the time of the event could not be reproduced retrospectively.The x-ray tube cooling unit has been exchanged by the local service organization and the error mentioned did not reoccur.The manufacturer is not considering further actions resulting from this event as no systematic error has been recognized.
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