The reported event of the autopulse platform (sn (b)(4)) was confirmed.The autopulse platform passed initial functional testing without any fault or error.Load cell characterization test during final testing revealed load cell module 2 was over reported.The root cause was due to the defective load cell 2.Upon visual inspection, noticed that the encoder drive shaft does not rotate smoothly, exhibits binding and resistance, unrelated to the reported complaint.The clutch plate was deburred to remedy the issue.The autopulse platform is a reusable device and was manufactured in 2007 and is 12 years old, well beyond the expected service life of five years.Therefore, this type of damage found during visual inspection is characteristic of normal wear and tear for the life of the device.Review of archive data showed occurrence of multiple ua07 (discrepancy between load1 and load2 too large) and ua02 (compression tracking error occurred on the first compression) error message on the customer reported event date.The archive data review showed that during power-on-self-test, the load sensing system has detected a weight/load imbalance between the two load cells and the size of the patient/object was too small and light in weight during the take-up.Load cell characterization test revealed load cell module 2 was over reported.The cause for the error message was due to the defective load cell 2.Following the service, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.The brake gap inspection was performed and verified the brake gap was within the specification.Load cell characterization test was performed and confirmed both cell modules are functioning within the specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with serial number (b)(4).
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As reported, during patient use, the autopulse platform (sn (b)(4)) stopped before performing compression.Per user, the platform appeared to pause while sizing the patient and stopped before touching the patient's chest.Immediately, the crew proceeded with manual cpr.Per user, the patient care was not compromised.The user checked the platform back at the station with mannequin and the platform displayed ua07 (discrepancy between load 1 and load 2 too large) and ua02 (compression tracking error) error messages.No known impact or consequence to patient information was available.
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