The reported complaint of the autopulse platform (sn (b)(4)) displaying a "system error, out of service, revert to manual cpr" error message was confirmed during functional testing and archive data review.The root cause of the issue was due to the communication error from the drive train motor.The autopulse platform is a reusable device and was manufactured in april 2014 and is approaching the expected service life of five years.Evaluation of the platform during initial power-up, revealed a system error, out of service, revert to manual cpr message.The platform was connected to the autopulse vision software and the error message was able to be cleared.No physical damage was observed during the visual inspection.The archive data revealed a system error 139 (unable to hold compression position) message on the reported event date.Following the service, the autopulse was tested functionally and passed successfully with no further issue or faults observed.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of complaint for autopulse with sn (b)(4).
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As reported, the autopulse platform (sn (b)(4)) displayed an error message "system error, out of service, revert to manual cpr".No additional information was provided.No known impact or patient consequence information was available.
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