Model Number 10094137 |
Device Problems
Display or Visual Feedback Problem (1184); Output Problem (3005)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 02/02/2019 |
Event Type
malfunction
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Manufacturer Narrative
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(b)(4).Siemens is conducting a thorough investigation of the reported events.As this event is under investigation, a root cause has not yet been determined.A supplement report will be filed upon completion of the investigation.
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Event Description
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It was reported to siemens that a malfunction occurred while operating the artis zee ceiling system.The user reported that the system does not display the image of the patient in the correct position.We are unaware of any impact to the state of health of the patient involved.Siemens has requested additional information in order to conduct an investigation of the reported event.
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Manufacturer Narrative
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Siemens has completed an investigation of the reported event.The root cause was determined to be user error and no failure or malfunction and was identified.The log file analysis shows no hardware issues.As documented in the complaint description and during communication with regional service, it was identified that the image acquired seemed like it was taken in the wrong position because the patient was not lying flat on the table but was instead propped up sideways.Once the customer corrected the patient positioning they were able to complete the procedure.Based on this information the root cause conclusion is due to user inattention.No parts had to be exchanged.The manufacturer is not considering further actions resulting from this event as no systematic error has been recognized.
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Search Alerts/Recalls
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