The customer reported the issue of the autopulse platform failed during the patient care and displayed an unspecified error message was confirmed during the archive review but not during the initial functional testing.To resolve the issue, the belt clip switch assembly was adjusted to a parallel position.The autopulse underwent initial functional testing and passed with no errors or faults observed.No physical damage was observed during the visual inspection.The archive data was reviewed and contained user advisory (ua) 12 (lifeband not detected) error message around the reported event date, thus confirming the reported complaint.During testing, the lifeband clip detect switch inspection shows that the switch lever was not able to close and not parallel to the switch case resulting in (ua) 12 as expected.After readjustment of the switch lever and verification using a standard belt test clip aid, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries until discharged without any fault or error.Historical complaints were reviewed for service information related to the reported complaint and there was no previous history of related complaints for autopulse sn (b)(4).
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As reported, during patient care, the user's autopulse platform (sn (b)(4)) displayed an unspecified error codes.The troubleshooting steps are unknown.The error message was duplicated using a mannequin.No additional information provided.No known impact or patient consequence information was available.
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