The reported complaint of "system error, out of service, revert to manual cpr" message on the autopulse platform (serial (b)(4)) was not confirmed during functional testing and during archive data review.Unrelated to the reported complaint, a damaged load plate cover of the autopulse platform was observed during visual inspection.This type of damaged on the autopulse platform was likely attributed due to normal wear and tear.The autopulse platform is a reusable device and was manufactured in december 2011.The device has been operating for over 7 years and has exceeded its expected serviceable life of 5 years.The damaged load plate cover was replaced.During archive data review, no significant discrepancies was observed.Initial functional testing of the autopulse platform was performed and it passed all functional tests and meets all required specifications.The autopulse platform is ready for clinical use.Historical complaints were reviewed for service information related to the reported complaint and there were two similar complaints reported for autopulse with serial number (b)(4).Ccr (b)(4), reported on (b)(6) 2013, reported complaint was resolved by using apvision3 software to clear the error and ccr (b)(4), reported on (b)(6) 2018, reported complaint was confirmed, the processor board was replaced to remedy the issue.
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During patient use, customer reported that the autopulse platform (serial (b)(4)) displayed "system error, out of service, revert to manual cpr " upon powering on.Error message could not be cleared by the user.No known impact or consequence to patient information was available.
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