(b)(4).A follow-up medwatch will be submitted when additional information becomes available.(b)(4).The defective drive was sent to germany to perform further investigation.According to the suppliers service report# (b)(4) dated on 2019-02-20, following was found: it was possible to reproduce the issue.It could be determined that the ild (octocoupler) was defective.Replacing the ild fixed the issue.The rfd passed all tests (burning, calibration, final check, system test according to service protocol).The most probable root cause could be determined as mishandling caused an hot plug.Thus the failure could be confirmed.In the course of the investigation of (b)(4) all complaints were analyzed individually to look for patterns and causes.After evaluation of the complaints, the following defects are the most common: hot plug, sig error followed by head error, error message due to shaking / error message due to sensitivity, connection problems and hardware-error.The increase in complaints with the error "head error" is due to a user / application error.The actions have been addressed in the past to prevent application errors.Furthermore, the instructions for use of the rotaflow system, see rotaflow system user manual, (b)(4), contain detailed descriptions to prevent an "error head".In addition, the instruction manual describes how the user has to react in case of an error message so that the application can be continued if possible.Since there are several causes of errors that result in an error head (error head) message, no final root cause could be determined.It is noticeable that the evaluated error is largely due to a user error.Warning in the ifu regarding "hotplug" and label with the "hotplug" warning on the rfc have already been implemented in the past.
|