Qn#(b)(4).Per dhr the product auto endo5 ml lot # 73g1800089 was manufactured on 07/09/2018 a total of 288 pieces.Lot was released on 07/27/2018.Dhr investigation did not show issues related to complaint.The customer returned one unit 543965 autoendo5 ml for investigation.The returned sample was visually examined with and without magnification.Visual examination of the returned device revealed that the sample appears typical.No clip was in the first position in the channel.Functional inspection was performed on the returned sample by attempting to engage the trigger using hand pressure.Upon engagement of the trigger, no ratchet sound could be heard indicating that the internal ratchet ears are broken.No clip fired.Several more attempts were made and no clips fired.The sample was received with 0 clips remaining in the channel indicating that all 15 clips were fired by the end user.Although no clips were remaining to test, the broken ratchet could prevent the clips from properly loading into the jaws.It could not be determined what exactly caused the ratchet ears to break but nc 70018423 has been opened to further investigate this issue.The ifu for this product, l03496, was reviewed as a part of this complaint investigation.The ifu for this product states, "mishandling of appliers may result in improper load and/or closure of the ligating clip." the reported complaint of "failure to function" was confirmed based upon the sample received.One device was returned.Upon functional inspection, no clips were remaining in the device.The device was found to have broken internal ratchet ears which could affect the end user's ability to properly load and apply clips.The device was received with 0 clips remaining in the channel indicating that all 15 clips were fired by the end user.It could not be determined what exactly caused the ratchet ears to break but nc 70018423 has been opened to further investigate this issue.
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