Date of event: unknown.The date received by manufacturer has been used for this field.There were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 8086696.Medical device expiration date: 2021-02-28.Device manufacture date: 2018-05-09.Medical device lot #: 8117528.Medical device expiration date: 2021-03-31.Device manufacture date: 2018-06-06.Medical device lot #: 8149878.Medical device expiration date: 2021-04-30.Device manufacture date: 2018-07-19.Medical device lot #: 8151681.Medical device expiration date: 2021-04-30.Device manufacture date: 2018-08-08.Medical device lot #: 8226712.Medical device expiration date: 2021-07-31.Device manufacture date: 2018-09-24.Investigation summary: bd was able to confirm the customer¿s indicated failure mode in the received picture.Investigation conclusion: customer reported injection valve leakage; this failure mode was detected in others customer complaints where leakage occurred at the valve port assy.Due to a bad tubing assembly.Engineering team assessed the assembly process finding a worn pin in station 5 that could cause the reported failure mode.This pin is in charge of assembling the gray tubing into the valve housing.Process fmea rm5943, rm5819 and process eura eurap2053001 were reviewed and there are proper controls in place to detect product malfunctions.Root cause description: based on investigation results to date, for leakage issue (in injection valve) root cause was associated to a bad tubing assembly by station 5 of equipment vh59.Also nogales site opened capa to perform an investigation.Rationale: based on investigation results to date, for leakage issue (in injection valve) root cause was associated to a bad tubing assembly by station 5 of equipment vh59, however, nogales site opened capa to perform an investigation.
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