An investigation has been carried out onto this incident and conclusions are following.Arjo was informed about a skin breakdown developed by a female patient (age 80 and weight 77kg) who was placed on a nimbus 3 mattress.It was reported that the central cells of the mattress did not maintain the air.The severity of skin injuries could not have been assessed - despite several attempts made by arjo personnel, no further details could have been obtained from the customer.According to the last information about patient's outcomes, buttocks injury was healed and the heel injury was slowly improving - it was being treated with prescribed dressings under tissue viability nurse attention.The mattress was installed on a days profiling bed.Following the complaint details, additional information about the bed specification remained unknown, however, it may be concluded that the bed had different movable sections, including foot and head ones.Upon the device evaluation made by arjo service engineer the system was found working with no functional problems (both, pump and mattress).The patient has already been removed from the mattress.No source of air leakage was identified.Thus, the device was not taken out of use after the inspection.It was noticed that the head and foot sections of the bed were raised, probably causing a flow restriction issue in mattress cells.The nimbus 3 system instruction for use, document (b)(4), informs about the safe way of using the device and states that this system "represents one aspect of a pressure ulcer management strategy", therefore, it should be "combined with an individualized monitoring, repositioning and wound care program" in order to provide a desired, overall therapy for pressure ulcers.In case of product failure, the nimbus 3 system is equipped with a range of designed alarms which allow to detect a decreasing of pressure in mattress cells.In such cases, a visible indicator on the pump is launched and an audible alarm will inform about the issue.In conclusion, nimbus 3 system (both mattress and pump) was used while the event occurred, therefore, it played a role in the event.The reported malfunction was not confirmed as the system (pump and mattress) was found working without problems.It was not possible to assess the severity of wounds.However, they were not found to be directly related to any malfunction of the device.The exact root cause of the reported event could not have been confirmed.Arjo is reporting this incident in an abundance of caution based on the allegation of skin breakdown of unknown outcome and unclear circumstances of the event.
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