(b)(4).Batch # r94k09.Investigation summary: the analysis results found that the harh36 device was returned inside its package unopened.Upon visual inspection, it was observed that the blister from the packaging was damaged.It was noted to be broken and still adhered to the tyvek.Due to the damages found on the blister, a possible cause for this condition is due to improper handling during transit or storage.It appears that the package hit a hard surface and this caused the reported event.The reported complaint was confirmed.All product is 100% inspected prior to release.A manufacturing record evaluation was performed for the finished device batch number, and no non-conformances were identified.
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