Four unopened samples were received in an opened box.The samples were functionally inspected with the aid of a photomicroscope with various magnifications.Three of the instruments meet the specifications.One sample does not smoothly open and close and, due to this, the cutting is poor.The customer¿s complaint was confirmed.It resulted that the instrument does not smoothly open and close so the cutting is poor.The instrument has maybe been incorrectly adjusted.This is a single case so no other action will be taken.The device history record for the suspected lot was reviewed.No abnormalities that could have contributed to this event were found and the product was released according to acceptance criteria.A 100% final inspection is performed for this product.The insufficient adjustment could lead to a lack of functionality and has not been noticed during manufacturing.As it is a single event, no further actions will be defined.The manufacturer internal reference number is: (b)(4).
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