We have not received the device for evaluation.Hence, we could not conclusively determine the root cause of the defect.The contact person at the hospital stated that the device was picked up by (b)(6).However, the tracking information for this device shows that this unit has not been received by (b)(6).Prior to the procedure, after plugging the handpiece connector into the control unit, the indicator light on the control unit began flashing orange light indicating an issue with the handpiece and the handpiece was found to be non-operational.There has been no serious injury nor the malfunction would result in a death or serious injury if it was to reoccur since the handpiece could not be used for the procedure.However, we have decided to report the incident since our evaluation was based on the reported defect from our sales rep.And the user at the hospital rather than our hands-on evaluation with this defective device itself.The issue was detected during pre-use check.Handpiece was not used in the patient.The procedure was completed using a different handpiece.
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